Website Terms and Conditions

Outstanding Tents Limited t/a FieldCandy

www.fieldcandy.com is a website operated by Outstanding Tents Limited registered in Jersey under company number 108041 and we have our registered office at 11 Bath Street, St Helier, Jersey JE2 4ST. 

General Terms relating to website use

The following terms apply to your general use of our website: 

Please read these terms of use carefully before you start to use the site.  

By using our site, you indicate that you accept these terms of use and that you agree to abide by them.  If you do not agree to these terms of use, please refrain from using our site.

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website, or our entire website. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

All rights, included copyright, in this website are owned by Outstanding Tents Limited t/a FieldCandy. Any use of this website or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Outstanding Tents Limited.

Reproduction in any form of any photographs or images used on our website  www.fieldcandy.com is prohibited, in particular for use in traditional or digital media, without the express permission of Outstanding Tents Limited or by written invitation from ourselves.

We are the owner or the licensee of all intellectual property rights in our website, and, save for our users content (where we are licensee), in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy and may download extracts of any page(s) from our website for your personal reference and you may draw the attention of others to material posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

You must not use any part of the materials on our website for commercial purposes without obtaining a license to do so from us. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Commentary and other materials posted on our website are not intended to amount to definitive advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.

We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

Our liability for material on our website

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

- This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Viruses, hacking and other misuse

 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

Linking

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our content standards.

If you wish to make any use of material on our website other than that set out above, please email  hello@fieldcandy.com

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

Privacy policy

In creating FieldCandy and our range of high quality designer tents, our first priority is you, our customers and our FieldCandy friends who send us photographs of our products in some amazing places and also new design ideas for us to consider.  Your continuous presence and desire for new and inspirational design is what drives us to provide you with new design collections. Purchasing a FieldCandy tent is not only a customer experience, it is the start of a strong and long-lasting relationship.

Equally as important as this strong relationship, is openness and honesty with our customers about the way we work. The following Privacy Policy notice is here to explain to you what information we might collect from you, in which way we may use this information, to whom we may disclose it  and how to access, modify or remove it from our system.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and will fully comply with all applicable UK Data Protection and consumer legislation in force.

In order to bring you the best possible service, we might collect several kinds of information when you navigate on our website:

- When you shop on our website, as appropriate, you may be asked to enter your name, address, email address, phone number or credit card information.

- We will also hold the delivery address(es) for your orders and a record of your product selection and actions on our website.

- If you have request any information, send any emails to our customer service, subscribe to our newsletter or any service, enter a competition, vote for a product or complete feedback, we might also hold your name, address, telephone number, email address and other information such as your age, interests or product preferences.

We may also collect information about where you are on the internet (IP address, domain types like .co.uk and .com, URL you came from), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the products and designs you clicked on and any search terms that you entered on our website.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

 What your information may be used for

You're not a spam lover? Neither are we. That's the reason why we promise to use your personal information only in a way that will contribute to improving our service. For instance, we will never share your personal information with any unconnected third party when not necessary. If we were to share your personal information it would be to third parties working with us and only to help us develop our services offer, this will be done with the target of improving the FieldCandy experience.

Any of the information we collect from you may be used:

To process your orders

To improve our website

To administer a contest, promotion, survey or other site feature

To improve customer service

To improve your navigation experience

To send periodic emails or notify you of products and offers

By visiting  www.fieldcandy.com, you consent  to us contacting you for any of the above purposes, whether by telephone, e-mail or in writing.

How do we protect your information?

Fieldcandy implements a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We use industry standard security measures, including end-to-end encryption using 256 bit SSL(Secure Socket Layer) encryption, and secure storage of all customer data in appropriately encrypted / hashed formats.

After a transaction, your payment details will not be stored on our servers.

Cookies? You mean biscuits?

A cookie is also a small piece of information sent by a website that is saved on your hard drive by your computer browser. It enables the sites or service providers systems to recognize your browser, capture and remember certain information in order to interact with you, improve and personalize your experience, and to make your browsing experience more efficient and faster.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of products and Limited Edition designs and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Some of these cookies are essential for our site to operate.

Cookies on our website are used for the following purposes

1. To enable you to add items to your shopping basket and purchase them.
2. To enable you to create an account to have information such as order history, or your details remembered for later.
3. To improve the website’s usability by saving you time on making a purchase or tracking your order.
4. To analyse the use of our website through Analytics software such as Google Analytics.

Information collected

The cookies our website uses do not collect any sensitive information such as your name, address, email address, or any other contact details.

The only cookies this website uses are:

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, including essential cookies, you may not be able to access all or parts of our site. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as soon as you visit our site.

Full instructions for all browsers can be found at http://www.aboutcookies.org/default.aspx?page=1

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf, except to help us conduct and improve our business.

This cookie policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Will your personal information be disclosed to other parties?

We totally respect the confidentiality of your personal information. It may be disclosed to other trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety.

You should be aware that if we are requested by the police (or any other regulatory or government authority investigating suspected illegal activities), to provide your Personal Information and/or User Information, we may be entitled do so.

Data

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act 1988. We therefore will not distribute your personal information to outside parties without your consent.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Consent

By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page and/or update the Privacy Policy modification date below.

Contacting Us

If there are any questions regarding this privacy policy you may   hello@fieldcandy.com