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Please read these terms and conditions carefully and make sure that you understand them, before ordering any Goods from our site. Please understand that by ordering any of our Goods, you agree to be bound by these terms and conditions.
By placing an order through our site, you warrant that you are legally capable of entering binding contracts, you are at least 18 years old and you agree to these terms and conditions.
Company No: 8326947
VAT No: 165 4417 06
EROI No: 165441706000
Registered at: Prospect House, Colliery Close, Staveley, Chesterfield, UK, S43 3QE
We operate the website www.fieldcandy.com
Each design is represented as accurately as possible via photography and copy points provided by designers, artists or photographers. Despite our best efforts, we cannot guarantee the colours and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate. All FieldCandy Flysheets are individually printed and manufactured, therefore colour variations will occur and no two FieldCandy Flysheets will be identical. FieldCandy Limited owns all rights and licenses to each brilliant design in our collection.
FieldCandy have a policy of continuous product development so we can provide you with what we consider to be the best design combined with best performance, and thus reserve the right to amend the specifications of products, their price, packaging and any service associated at any time, without prior notice.
Your order represents an offer to us to purchase a product which is accepted by us once we have sent you an email order confirmation. Any products on the same order which we have not confirmed in a order confirmation email do not form part of that contract.
The company shall under no circumstances be held liable for any special losses due to specific circumstances of the customer, indirect or consequential losses or wasted expenditure.
Before ordering from us, please check and determine your full ability to receive the products. Correct address and post code / zip code, up-to-date mobile telephone number and e-mail address are very helpful to ensure successful delivery of your products.
All information asked on the checkout page should be filled in precisely and accurately. We cannot be responsible for missed delivery because of a wrong delivery address or an incorrect phone number. You are able to amend your account details at any time.
If your order is delayed for any reason (manufacturing process, quality control issue, or other quality or manufacturing issues), we will notify you of the situation as soon as possible and advise you by email when you should expect delivery.
Should for any reason the delay cause you to not wish to proceed, you may cancel your order and you will be reimbursed in full.
Prices are shown on the website in a number of different currencies and are fixed in each instance. Purchases made will be charged in Pounds Sterling (£GBP); international credit card providers or banks will determine the actual exchange rate and may add an additional processing or administration charge in relation to such payment which international card holders will be liable to pay.
All prices shown on the website for products and any additional delivery services (Express Delivery) are inclusive of any applicable UK VAT. This means that the total price you pay us for products, or additional delivery, is always the same, regardless of whether or not UK VAT is chargeable.
Please click here for prices of additional delivery services.
The total purchase price (including any additional delivery charge) will be displayed in your check out page prior to confirming your order. Product prices and additional delivery charges are liable to change at any time, but changes will not affect current orders with email order confirmations.
Soon after receiving your order you will receive an e-mail from us confirming the details, description and price for the products ordered together with some information on your rights to return your goods. Payment of the total price plus any additional delivery delivery must be made in full before dispatch of your products.
When you place your order your debit or credit card is charged for the whole amount due. FieldCandy uses a powerful security system, a Secure Socket Layer (SSL) reinforced by an encryption process in order to protect all significant data related to payment. A credit or debit card issued by companies listed on the payment page and all other necessary information are needed for payment.
The sale will be submitted for processing as soon as you click on the "PLACE ORDER" button. You will then receive an email from us, firstly to confirm receipt of your order and estimated delivery date.
By placing an order through the website, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder's express permission to utilise the card to effect payment.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.
As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy.
To cancel a Contract, you must inform us in writing. You must also return the Goods to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Unless the item is faulty, personalised items are non-refundable.
This guarantee does not affect and is in addition to your legal rights as a consumer.
FieldCandy products are guaranteed to the original purchaser against defects in materials and manufacture for a period of ONE year from the date of purchase.
All FieldCandy tents must pass rigorous quality control checks before we release them into the wild. Faults are highly unlikely, but should any become apparent within the guarantee period, please contact us.
We will either repair qualifying defects free of charge or replace all or parts of the product at our sole discretion.
This guarantee is only valid when the product it covers is used for recreational purposes in conditions for whichFieldCandy tents are designed. It is not valid for commercial or non-recreational usage – for example, tent hire.
This guarantee also excludes damage caused by normal wear and tear, including weathering, ultra-violet degradation, storm damage, high wind, misuse, neglect, improper care or accident.
Please note that this is a 'back to base' guarantee. It therefore does not include the cost of returning the product to us. Exceptions may be made, but these must be at our sole discretion.
FieldCandy's only responsibility shall be limited to repair or replacement of the defective product. FieldCandy can not be responsible for any consequential loss.
We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these website terms at any time without further notice. If we do this, we will post the changes to these website terms on this page and will indicate at the top of this page the date these terms were last revised.
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website, or our entire website.
All rights, included copyright, in this website are owned by FieldCandy Limited. Any use of this website or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of FieldCandy Limited.
Reproduction in any form of any photographs or images used on our website www.fieldcandy.com is prohibited, in particular for use in traditional or digital media, without the express permission of FieldCandy Limited or by written invitation from ourselves.
We are the owner or the licensee of all intellectual property rights in our website, and, save for our users content (where we are licensee), in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy and may download extracts of any page(s) from our website for your personal reference and you may draw the attention of others to material posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
You must not use any part of the materials on our website for commercial purposes without obtaining a license to do so from us. If found, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Commentary and other materials posted on our website are not intended to amount to definitive advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our content standards.
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.