privacy-policy

Welcome

Privacy Policy

FieldCandy values customers who are as individual and often as colourful as our high quality designer tents and leisure products, and our first priority is always you. FieldCandy Friends inspire us every day with new design ideas and with photographs of our products in amazing places.

Purchasing a FieldCandy product is not only a customer experience, it is the start of a strong and long-lasting relationship - welcome to the FieldCandy Family.

Equally important is openness and honesty with our customers about the way we work. The following Privacy Policy is here to explain to you what information we collect from you, how we use this information, to whom we disclose it and how to access, modify or remove it from our system.

Who we are

This privacy policy relates to the FieldCandy website. FieldCandy is a brand owned by Terra Nova Equipment Ltd, a company registered in England and Wales with company registration number: 2827783.

What information do we collect about you?

▶ We collect information about you when you:
▶ Place an order for our products
▶ Register as a user for our website
▶ Use our website
▶ We may also collect information when you contact us with an enquiry etc

Personal information we collect includes but is not limited to: your name, address, email address, delivery address(es) for your orders, telephone number and your product selection and actions on our website.

Website usage information is collected using cookies. Click here for cookie policy.

Why do we collect this information about you?

We collect and use your information:

▶ In order to process your order, returns, repairs and exchanges, manage your account and answer enquiries. Without this information we cannot provide the services you have requested.
▶ We may also use your data to send you offers and promotions more tailored to you.

Sending you marketing information

Where you have agreed, we may use your information to:

▶ Send you marketing information such as special offers, promotions, other products, services and marketing information that we think may be of interest to you. We may also ask you to take part in surveys and competitions. You have to opt in to receive this type of communication and have the right at any time to stop us from contacting you.
▶ Share with companies within the Hubaco group which Terra Nova Equipment Ltd is a part, so that they may offer you their products and services. You have to opt in to receive this type of communication and have the right at any time to stop further communication from other companies in the group.
▶ You have the right to withdraw your consent to receive marketing from us at any time. You can do this by logging into your account where you have one, clicking 'unsubscribe' at the bottom of our marketing emails or contacting us directly at hello@fieldcandy.com with 'unsubscribe' in the subject field.

Where we store your data

Your personal data is stored in our website and company systems.

How long we keep your data for

The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.

Do we share your data?

For the purpose of providing our services and products to you we may share your personally identifiable information with:

Organisations which provide a service to us or act on our behalf, on the understanding that they will keep the information confidential, for example, our IT providers, Accountants, couriers and email marketing providers. If they are located in another country (which may be outside the European Economic Area) we will make sure that they agree to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.

Any third party to whom we have a duty to do so in order to satisfy any legal or regulatory requirements, such as HMRC.

Our policy is not to share personally identifiable information with third parties, unless required by law, in order to perform our obligation to you (such as fulfilling an order) or where you have specifically agreed to receive communication from a third party.

How can I correct or access the information about me?

We want to make sure that your personal information is accurate and up to date. You may update information held on our website by logging into your account where you have one.

You may also ask us to correct or remove information you think is inaccurate.

You have the right to request a copy of the information that we hold about you.

If you would like to correct, remove or a copy of some or all of your personal information, please email or write to us at the following address.

dataprotection@terra-nova.co.uk

Data Protection Officer Terra Nova Equipment Ltd Unit B, Salcombe Court Salcombe Road Alfreton DE55 7EG

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

Who is the Controller and Data Protection Officer?

The Data Controller is Terra Nova Equipment Ltd, Summit House, Unit B, Salcombe Court, Salcombe Road, Alfreton DE55 7EG | Tel: +44(0)1773 833300 | email: dataprotection@terra-nova.co.uk The Data Protection Officer is: Carolyn Budding

More information about Data Protection and your rights under the GDPR are available at: https://ico.org.uk/

Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) https://ico.org.uk/ if you feel that there is a problem with the way we are handling your personal data.

Additional Information

FieldCandy value your privacy and so comply with the California Online Privacy Protection Act 1988. We use industry standard security measures to protect your private data; your payment details will not be stored on our servers and are deleted after processing payment.

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